We believe in transparent pricing. Here is a breakdown of our standardized rates (effective 6-1-2025):

- Labor Rate: $100 per hour (billed in 15-minute increments after the first 30 minutes)

- Minimum Labor Charge: $50 (0.5 hours)***

- Mobile Service Fee: Varies by location (Broken down below)

- After-Hours/Weekend Surcharge: May apply outside standard hours (disclosed before scheduling)

- Parts: Priced separately; either supplied by us or the Customer

- Customer-Supplied Parts: Installed at your own risk and carry no warranty.

***: The minimum labor charge of 0.5 hours applies to the entire work order, not to each individual line item. In other words, you're billed a minimum of 30 minutes total per visit, not per task performed.

We provide written estimates prior to service. While the initial estimate is free, a minimum service fee applies once a technician arrives and begins diagnosis. All estimates are subject to change if additional issues are discovered during the repair.

Payment is due upon completion of all services rendered. Any parts required for your service require payment in advance before the order will be placed.

We accept cash, check, Visa, Mastercard, AmEx, and Apple Pay.

- All non-cash or check payments will incur a 3.5% processing fee.

- Returned checks incur a $50 fee and must be repaid in cash within 10 days.

What areas do you perform service in?

We are based out of Canfield, OH and serve a defined coverage area (about 50 miles around). Mobile service fees will apply and vary by location. Refer to the mobile service fee section below for price breakdowns.

You do not need to be present during service. Work can be approved in advance via phone, text, or email. If you won’t be on-site, we require pre-authorization for the requested services, along with approval for up to a 15% variance over the original estimate to account for any unforeseen issues that may arise during the repair.

Yes, but please be aware that:

We offer no warranty on Customer-supplied parts

We are not liable for fitment issues, part failure, or damage caused by those parts, including during the installation process

We may refuse to install unsafe, incompatible, or poor-quality parts

Yes. All labor is backed by a 30-day workmanship warranty. This covers issues directly caused by our repair work.

Parts warranties are limited to whatever the original manufacturer offers.

No warranty is provided on Customer-supplied parts or goodwill/courtesy service.

Contact us right away. If the issue is related to the workmanship, and within 30 days of the original service, we’ll schedule a return visit.

Note: If it is determined that the issue is not related to the workmanship received from Fractured RV LLC, additional costs may incur.

Do you do manufacturer warranty work?

We do not currently accommodate warranty, insurance, or extended warranty repairs.

We require at least 24 hours’ notice to cancel or reschedule. Short-notice cancellations may result in a minimum service fee.

Not always, but it helps. Some services require access to electricity, water, or propane to complete diagnosis and testing.

We can figure this out once we speak and assess what the nature of the services needed are.

Yes, we test all systems we work on to the extent possible under mobile conditions. If you’re present, we’ll walk you through the repairs. If you’re absent, you’ll receive a summary by phone, text, or on your invoice.

To provide the most efficient and effective service possible, we rely on the information you provide when scheduling your appointment. Since we’re a mobile service and prepare our tools and parts in advance, the more accurate and detailed your description, the better we can be ready to address the issue on the first visit.

Photos, model numbers, and a clear explanation of the problem are extremely helpful and can significantly reduce the chances of needing a follow-up trip. In some cases, additional time or parts may be required—but your cooperation upfront allows us to minimize delays, reduce repeat visits, and save you time and money.

We’re here to help, and teamwork makes the difference. Accurate info = smoother service!

we are unable to perform repairs involving flooring replacement, sidewall or frame work, roof substrate or membrane replacement, slide-out structural repairs, or any other service that requires multiple technicians or a controlled indoor environment. These types of repairs are best handled by a full-service dealership or repair facility equipped with a garage.

If you're local, we highly recommend Homestead RV—they're a trusted facility with the tools, space, and expertise to handle larger structural repairs properly.

We work on campers and RVs of just about any make or model, from travel trailers and fifth wheels to Class A, B, and C motorhomes. Whether you’re parked at home, at a campground, or prepping for your next adventure—we bring the service to you.

That said, there are a few things we don’t work on:

🛠️ No Chassis Work – That includes engines, suspensions, transmissions, brakes, and anything related to the vehicle frame or drivetrain.
🛞 No Brakes or Bearings on Motorized Units – If your RV has a motor, we don’t service its wheel bearings or brake systems.
🚛 We Do Work on Motorhomes—Just Not the Drivetrain
If your RV has a motor, don’t worry—we still service the house side of the unit, including plumbing, electrical, appliances, roof systems, slide-outs, awnings, and more.

However, we do not service anything related to the chassis, such as the engine, transmission, suspension, brakes, or drivetrain. That part’s best left to a dealership or motorhome-specific repair shop.

If you're unsure whether your issue falls within our scope, feel free to reach out—we're happy to clarify and, if needed, point you in the right direction.

For a complete list of services offered, click here