Terms & Conditions

Terms and Conditions

Effective Date: 8/21/2026

By using the services provided by Fractured RV LLC, you agree to the following terms and conditions:

1. Service Charges & Payment Terms

  • Pricing: Work is quoted by the job. You'll know what it costs to get me on site before you book, and you'll have a firm price for the repair before I begin work.

  • On-Site Service Fee: Varies by location — see the Service Areas section below.

  • Diagnostic / Minimum Labor Charge: $65 per visit. Diagnostic and assessment time is billable whether or not you authorize the repair.

  • Repair Labor: Quoted by the job once the unit has been inspected. The quoted price is what you pay unless scope changes, in which case you'll receive a revised quote for approval before work continues.

  • After-Hours/Weekend Surcharge: May apply for services outside regular operating hours. Disclosed before scheduling.

  • Parts: Priced separately. Parts may be supplied by us or by the customer.

  • Customer-Supplied Parts: Installed at your own risk. We provide no warranty on customer-supplied parts and are not liable for issues arising from them.

  • Shop Supplies: A flat shop supplies fee is included on all work orders, covering fasteners, lubricants, solvents, and other consumables used during service.

  • Sales Tax: Quoted prices are exclusive of Ohio sales tax, which is applied to the final invoice as required by law.

  • Payment: Due upon completion of all services rendered. Parts required for service must be paid for in advance before the order is placed.

  • Accepted Payment Methods: Cash, check, Visa, Mastercard, American Express, and Apple Pay. A processing fee applies to all non-cash or non-check payments.

  • Returned Checks: A $50 fee applies, with repayment due in cash within 10 days.

2. Estimates & Service Fees

  • Free Estimates: We provide the most accurate estimate possible based on the information available at the time. A technician's arrival incurs the on-site service fee and diagnostic charge described above.

  • Estimates Are Subject to Change: If additional issues are discovered during service, we will stop, notify you, and provide a revised quote for your approval before continuing. Work will not proceed past the approved scope without your authorization.

  • Customer Absence: If you are not present during service, you authorize us to proceed with necessary repairs up to 15% over the original estimate to address unforeseen issues. Any overage beyond that threshold requires your approval before work continues.

3. Service Areas & Mobile Service Fees

  • Service Coverage Area: We are based in Mount Vernon, OH, and provide service within a 50-mile radius. Mobile service fees are calculated based on distance from Mount Vernon, OH, as follows:

    • Zone 1: $60

    • Zone 2: $95

    • Zone 3: $115

    • Zone 4: $145

  • Repeat Visits: If a return trip is required to install parts for an already-quoted repair, the on-site service fee applies at the standard zone rate; the labor for that installation is included in the original quoted price. Return visits for new or unrelated issues are quoted separately. We work hard to diagnose completely on the first visit — your detailed description upfront makes that more likely.

  • Out-of-Zone Service: Service beyond 50 miles may be available on a case-by-case basis and will incur additional mileage charges. Please contact us for a custom quote if you're outside our typical service zones.

  • Fuel Surcharge: When regional gasoline prices in Northeast Ohio exceed $4.50 per gallon, Fractured RV LLC reserves the right to apply a fuel surcharge of up to $15.00 per service visit to offset increased travel costs. This surcharge will always be communicated to the Customer prior to scheduling and will never be applied without advance notice. The surcharge is temporary and will be removed when fuel prices return to normal levels.

4. Payment Security & Collection Rights

  • Payment in full is due upon completion of services as outlined above. In the event of non-payment, Fractured RV LLC reserves the right to pursue all available remedies, including but not limited to formal collection action, small claims court, and reporting to applicable credit or reputation services. Unpaid invoices may accrue interest at the maximum rate permitted under Ohio law. Fractured RV LLC does not warrant, and expressly disclaims responsibility for, any work performed where payment remains outstanding.

5. Warranty & Liabilities

  • Labor Warranty: All labor is covered by a 30-day workmanship warranty, contingent upon the invoice for that service being paid in full. This warranty covers defects directly resulting from our workmanship and does not cover damage or issues caused by user error, misuse, neglect, unrelated system failures, or modifications made after our service. Warranty remedies are limited to correcting the original defect and will not exceed the total price paid for the original repair.

  • Parts Warranty: Warranties on parts are limited to the manufacturer’s warranty. We do not provide warranties on customer-supplied parts, and any goodwill services are offered at our discretion without warranty.

  • Liability: We are not responsible for any damage, failure, or issues related to customer-supplied parts, including their installation.

  • Age-Related Components: Due to age, UV exposure, corrosion, or prior repairs, plastics, trim, fasteners, sealants, and mounting substrates may be brittle. Despite reasonable care, breakage during normal removal can occur. This reflects the condition of the unit rather than the quality of the repair, and is not the responsibility of Fractured RV LLC. Any remedial work is quoted separately.

6. Cancellations & Rescheduling

  • Cancellation Policy: Cancellations must be made at least 24 hours in advance. Failure to do so may result in a minimum service fee.

  • Rescheduling: If you need to reschedule, please provide at least 24 hours' notice to avoid any unnecessary fees.

7. Customer-Supplied Parts

  • Warranty on Customer-Supplied Parts: We do not offer warranties for parts supplied by the customer. The customer assumes all responsibility for the quality, compatibility, and fitment of the parts.

  • Refusal of Installation: We reserve the right to refuse installation of unsafe, incompatible, or poor-quality parts. If we determine that a customer-supplied part is unsuitable, we will notify you and may suggest alternatives.

8. Services We Do Not Provide

  • We do not perform chassis work, including engine, suspension, transmission, brake systems, or anything related to the drivetrain.

  • We do not service brakes or wheel bearings on motorized units.

  • While we work on the house side of motorhomes (plumbing, electrical, appliances, etc.), we do not service anything related to the vehicle chassis, including the engine and drivetrain.

9. Access Requirements

  • Access to Utilities: Some services may require access to electricity, water, or propane to complete the diagnosis and testing. We will notify you in advance if this is necessary.

  • System Testing: We test all systems we work on, to the extent possible under mobile conditions. If you are present during the service, we will walk you through the repairs. If you are absent, we will provide a detailed summary via phone, text, or invoice.

10. General Terms

  • Accurate Information: To ensure the most efficient service, we rely on the information provided when scheduling an appointment. The more accurate and detailed the information, the better prepared we can be to address the issue on the first visit.

  • Mobile Service Fees: All on-site service fees are in addition to the diagnostic charge and the cost of any parts or quoted repair labor.

11. General Disclaimers & Right to Refuse Service

  • Accuracy of Terms: While we strive to ensure that all terms, pricing, and service details are accurate and up-to-date, we reserve the right to make corrections and updates as necessary. If any discrepancies or omissions are discovered, we will notify the customer and make adjustments accordingly. All terms and conditions are subject to change without prior notice.

  • Right to Refuse Service: Fractured RV LLC reserves the right to refuse service to any individual or entity at its sole discretion, for any reason, at any time. This includes, but is not limited to, reasons related to safety, the customer's failure to provide accurate information, or any behavior deemed inappropriate or unacceptable.

  • All Rights Reserved: All rights, terms, and conditions related to the services offered by Fractured RV LLC are fully reserved by the company. Nothing in this document or in any communication between the company and the customer is intended to waive or limit the company’s rights, remedies, or ability to amend, modify, or discontinue services at any time.

12. Text Messaging (SMS) Terms

By registering for SMS notifications, you agree to receive appointment reminders, service updates, and replies to your inquiries from Fractured RV Mobile Service at the phone number you provided. We do not send promotional messages.

Message Frequency

Message frequency varies. You may receive multiple messages per service request depending on your service needs.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier plan.

Opt-Out Instructions

You can stop receiving SMS messages at any time by replying STOP. After you send STOP, we will confirm your opt-out. You will not receive further messages unless you opt in again.

Help Instructions

For help, reply HELP or contact us at:

  • 📧 support@fracturedrv.com

  • 📞 330‑529‑9925

Privacy and Consent

Your consent to receive SMS messages is not required for any purchase or service. We will never share or sell your mobile number or messaging consent to third parties. For more information on how we protect your data, please review our Privacy Policy.

By scheduling a service with Fractured RV LLC, you acknowledge and accept these terms and conditions.