Privacy Policy

Effective Date: June 25, 2025

At Fractured RV LLC (“we,” “us,” or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, schedule services, or interact with us in any other way. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect and process the following data:

Personal Information: When you contact us, schedule a service, or make a payment, we may collect personal details such as:

Name
Email address
Phone number
Billing and shipping address
Payment information (e.g., credit card details)

Service-Related Information: Details about the services you request, including RV information (make, model, issues), photos you share, and related communications.

Technical Data: Information about your website use (e.g., IP address, browser type, OS, usage data), typically collected via cookies. See our Cookie Policy for details.

2. How We Use Your Information

We may use your information to:

Provide Services: To schedule, perform, and complete services you request.
Process Payments: To handle billing and invoicing securely.
Improve Our Services: To personalize and enhance customer service.
Communicate With You: To send service confirmations, updates, follow-ups, or respond to your inquiries — including via text message if you’ve opted in.
Comply with Legal Requirements.

3. Text Messaging (SMS) Terms

By providing your phone number and opting in, you consent to receive text messages from Fractured RV Mobile Service at the number you provided. These messages may include:

Appointment confirmations
Service updates
Follow-ups
Responses to your inquiries

We do not send promotional or marketing messages. All texts are related to your service requests.

Message Frequency

Message frequency varies. You may receive multiple messages per service request depending on the nature of the communication.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier plan.

Opt-Out Instructions

You may opt out of receiving text messages at any time by replying STOP. Once you send STOP, we will confirm your opt-out and you will no longer receive text messages from us unless you opt in again.

Help Instructions

If you need assistance, reply HELP at any time. You may also contact us at:

📧 support@fracturedrv.com
📞 330‑529‑9925

Consent and Privacy

Consent to receive text messages is not a condition of purchase. Your mobile number and consent information are never shared with third parties. For more information on how we handle your data, please see the rest of this privacy policy.

4. How We Protect Your Information

We use secure connections, encrypted payment processing, and regular system monitoring to help protect your information. While no online system is 100% secure, we take reasonable measures to safeguard your personal data.

5. Sharing Your Information

No Data Sharing or Transfers

We do not transfer, sell, rent, or share your personal information with any external organizations under any circumstances — including third-party service providers, vendors, or partners — even with your consent. All personal data collected is used solely by Fractured RV for direct communication and service fulfillment. We are committed to ensuring your information remains fully protected, private, and confidential.

6. Cookies and Tracking Technologies

We use cookies and similar tools to improve site functionality, measure site traffic, and enhance your experience. You can manage cookie settings in your browser.

7. Your Data Protection Rights

Depending on your location, you may have the right to:

Access the personal data we hold
Correct inaccurate or incomplete data
Delete your personal information
Opt Out of marketing emails or SMS messages
Transfer your data to another provider

To exercise any of these rights, please contact us using the information in Section 10.

8. Data Retention

We retain your data only as long as needed to fulfill service, legal, and operational requirements — unless a longer retention period is required by law.

9. Children’s Privacy

We do not knowingly collect data from children under 13. If we become aware of any such data, we will delete it promptly.

10. Contact Us

If you have questions about this policy or your personal data rights, please contact:

Fractured RV LLC
📧 Email: support@fracturedrv.com
📞 Phone/Text: 330-529-9925