Privacy Policy

Privacy Policy

Effective Date: June 25, 2025

At Fractured RV LLC (“we,” “us,” or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, schedule services, or interact with us in any other way. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect and process the following data:

  • Personal Information: When you contact us, schedule a service, or make a payment, we may collect personal details such as:

    • Name

    • Email address

    • Phone number

    • Billing and shipping address

    • Payment information (such as credit card details)

  • Service-related Information: Information about the services you request, including details about your RV or camper (e.g., make, model, issues), photographs you share, and any communication we have related to the service.

  • Technical Data: Information related to your use of our website, such as IP address, browser type, operating system, and browsing activity. This is usually collected via cookies (see our Cookie Policy for more details).

2. How We Use Your Information

We may use the information we collect in the following ways:

  • To Provide Services: To schedule, perform, and complete the services you request.

  • To Process Payments: To handle payments for services rendered, including processing credit card transactions and invoicing.

  • To Improve Our Services: To personalize your experience, improve customer service, and respond to inquiries more effectively.

  • To Communicate with You: To send you service confirmations, receipts, or follow-up messages regarding services you’ve requested or to update you on your service status.

  • To Comply with Legal Requirements: To meet any legal obligations or resolve any legal claims.

3. How We Protect Your Information

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or destruction. This includes using encrypted connections, secure payment gateways, and regularly updating our systems.

However, no method of transmitting data over the internet or electronic storage is completely secure, so while we strive to protect your personal information, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. The personal data we collect is solely used for the purpose of providing our services, scheduling, communication, and maintaining our business records. Specifically, we retain your information to:

  • Schedule and perform requested services.

  • Contact you for service updates, confirmations, and follow-ups.

  • Process payments and manage invoices.

  • Ensure efficient customer support.

We may share your information in the following limited circumstances:

  • Service Providers: We may share your data with trusted third-party service providers who assist us in performing our business functions (e.g., payment processors, email service providers, etc.). These service providers are obligated to keep your information confidential and are only permitted to use it for the purposes for which it was shared.

  • Legal Compliance: If required by law, or in response to a legal process (such as a subpoena or court order), we may disclose your personal information to law enforcement or other regulatory bodies.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you of any such transfer and its impact on your personal data.

We do not use your information for marketing purposes, nor do we sell or share it with third parties for advertising.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information when you visit our website. Cookies help us:

  • Understand your preferences and improve our website.

  • Analyze website traffic.

  • Personalize content and ads.

You can manage your cookie preferences in your browser settings. Please note that if you disable cookies, some features of the website may not function as intended.

6. Your Data Protection Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data, including:

  • Access: You have the right to request a copy of the personal information we hold about you.

  • Correction: You can request that we correct any inaccurate or incomplete information we have about you.

  • Deletion: You may request that we delete your personal data, subject to certain legal and contractual obligations.

  • Opt-Out of Marketing Communications: You can opt-out of receiving promotional or marketing emails by clicking the "unsubscribe" link in any email we send you or by contacting us directly.

  • Data Portability: You may request that we provide your personal data in a commonly used electronic format to transfer it to another service provider.

If you would like to exercise any of these rights, please contact us using the details in the "Contact Us" section below.

7. Retention of Your Information

We will retain your personal data for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal data from children. If you believe that we have collected data from a child under the age of 13, please contact us immediately, and we will take steps to remove such information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes to this policy will be posted on this page, and the "Effective Date" at the top of the page will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us at:

Fractured RV LLC
Email: support@fracturedrv.com
Phone: 330-529-9925